Refunds and Cancellation

Last updated: 2026-11-10

Short version: cancel any time online, no email needed. Ask within 14 days of your first plan payment and you get all of it back.

Free trial

During the beta, makers we invite to the beta use the Maker plan free. Everyone else starts with the free trial below.

The trial lasts 14 days and needs no card. If you pick a plan during the trial, your card is first charged when the trial ends. If you pick a plan in about the last 2 days of the trial, it is charged right away. The plan you pick starts as soon as you pick it: from then on you have that plan's features and limits instead of the trial's. Nothing is charged before you pick a plan.

How to cancel

1. Sign in and open Account.
2. Press Manage billing. The Stripe page opens.
3. Cancel your plan on the Stripe page.

You do not need to email us.

After you cancel:

• You keep full access until the end of the period you already paid for.
• You are not charged again.
• After that period, the account becomes read-only. You can look at your data and export it. Export always stays available.
• You can start a paid plan again at any time. Your data is still there unless you or we have deleted it. See the Privacy Policy for how long we keep a read-only account.

Refunds

• First plan payment: if you ask within 14 days of your first payment for a plan, we refund it in full and the plan ends right away. This is true for monthly and yearly plans. Each business gets this once.
• Later payments and renewals: we do not give refunds or partial refunds for time you did not use.
• Mistakes on our side: if we charge you twice or the wrong amount, we fix it and refund the difference.
• Changing plans: if you switch plans part way through a period, Stripe works out the difference and shows it before you confirm. Any credit goes toward your next payments, not back to your card.
• Strategy packs: a pack is a one-time purchase that opens right away, so it is not refundable, except for a mistake on our side as above or where the law requires.
• Any refund beyond these rules is our choice. Giving one does not mean we must give another.

To ask for a refund, email support@getbatchlab.com from the address on your account. Say your business name. We do not ask you to explain why.

We send the refund back to the card you paid with, through Stripe. It usually takes 5 to 10 business days to show up, depending on your bank. If we charged sales tax, it is refunded with the payment.

Yearly plans

A yearly plan renews by itself at the price then in effect for your plan. We email you a reminder about 30 days before it renews, with the renewal date and how to cancel, so you can cancel first if you want. If you cancel before the renewal date, you will not be charged. Monthly plans renew each month the same way. You can see your next renewal date any time under Account, Manage billing.

If you delete your account

Deleting the account cancels any paid plan at once. Deleting does not give a refund by itself. The 14-day rule above still applies. See the Privacy Policy for what happens to your data.

If a payment fails

Stripe tries the payment again several times over about 2 weeks, and you get an email so you can fix your card. Until the last try, you keep full access, with a notice in the app. If it is still not paid, the plan is canceled and the account becomes read-only until you pick a plan again. Export still works.

Problems with a charge

If a charge looks wrong, please email us before you contact your bank. We can usually fix it faster. Email support@getbatchlab.com.

If you dispute a charge with your bank, you keep what it paid for while the dispute is open. If the bank decides for you, the payment goes back to you and the packs it paid for are removed.

Contact

BatchLab LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, support@getbatchlab.com.