Terms of Service

Last updated: 2026-11-10

These terms are the deal between you and BatchLab LLC, a Florida limited liability company ("we", "us"), for using BatchLab. By creating an account, picking a plan, or using BatchLab, you agree to them. If you do not agree, do not use BatchLab. Section 14 says how disputes are handled, including giving up jury trials and class actions.

1. Who can use BatchLab

• BatchLab is for businesses in the United States only.
• You use BatchLab for your business, not for personal, family or household use.
• You are not on a US government list of people we may not do business with.
• You must be 18 or older and able to make a contract for your business.
• If you sign up for a business, you promise you can accept these terms for it.

2. Your account

• You sign in with a 6-digit code we email to you. Keep your email account safe. Anyone who can read your email can sign in as you.
• You are responsible for what happens under your account.
• Tell us at once if you think someone else got in.
• Give us a real email address that you can read.
• One account is for one business for now.

3. Free trial and paid plan

• During the beta, makers we invite to the beta use the Maker plan free. Everyone else starts with the free trial below.
• You get a 14-day free trial. It needs no card.
• You can pick a monthly or yearly plan at any time, during the trial or after it. The price is the price shown at checkout, before you pay.
• If you pick a plan during the trial, your card is first charged when the trial ends. If you pick a plan in about the last 2 days of the trial, it is charged right away. The plan you pick starts as soon as you pick it: from then on you have that plan's features and limits instead of the trial's.
• If the trial ends and you have not picked a plan, the account is read-only. You can still look at your data and export it.
• Paid plans renew by themselves each month or each year until you cancel. When you pick a plan, you allow us to charge the card you gave at checkout, through Stripe, at the start of each new period, at the price then in effect for your plan. Cancel before the renewal date and you will not be charged again.
• For yearly plans, we email you a reminder about 30 days before the plan renews. It gives the renewal date and how to cancel.
• Prices do not include sales tax. If we start charging sales tax, it shows at checkout before you pay. You pay any taxes on your purchase, other than taxes on our income.
• If we change a price, we email the account owner at least 30 days before it applies to you. The new price starts at your next renewal after that. If you do not want it, cancel before then. This does not apply to a founding price, below.
• Founding price. If you picked a paid plan and finished checkout at a launch price, before the first day we raise that plan's price for new sign-ups, you are a launch customer. Launch prices are Starter $12 a month or $120 a year, and Maker $24 a month or $240 a year.
• As a launch customer, you keep the launch price, your founding price, for as long as you stay subscribed. For you, "the price then in effect for your plan" is your founding price. Your founding price is the list price, before any discount code.
• You may switch to the other plan, or between monthly and yearly, and keep the launch price of the plan and period you switch to.
• Your founding price ends if you cancel and your paid period ends, if your plan is canceled after failed payments, or if you delete the account. After that, the price in effect for new sign-ups applies to any plan you pick.
• We will not take your founding price away by changing these terms while you stay subscribed.
• If a payment fails, Stripe tries it again several times over about 2 weeks, and you get an email so you can fix your card. Until the last try, you keep full access, with a notice in the app. If it is still not paid, the plan is canceled and the account becomes read-only until you pick a plan again. Export still works.

4. Canceling and refunds

You can cancel any time. Open Account, press Manage billing, and cancel on the Stripe page. You do not need to email us. Access continues to the end of the period you paid for. After that, the account is read-only and Export still works.

The rules for refunds are on the Refunds and Cancellation page. That page is part of these terms.

5. Your data

• You own your data. This includes your records, recipes, photos, and customer list. We do not own it.
• You give us permission to host, store, copy, process, show and send it, only so we can run BatchLab for you (including showing pictures and line sheets at the links you share), support you when you ask, keep BatchLab secure, and meet legal duties. This permission ends when your data is deleted, as the Privacy Policy says.
• We do not read, sell, or use your data for our own purposes, apart from that.
• You may export everything at any time.
• Your customer list holds personal data about other people. You are the business that controls it, and we are your processor. You must have the right to store it and use it in BatchLab. The Privacy Policy explains this in detail, and it is part of these terms.
• You must follow the laws that apply to your customers' data, such as how you contact them.
• You are responsible for your data: that it is accurate, that you have the right to use it, and that you keep your own copy. Export it often.
• When you share a picture or a line sheet, anyone with the link can see it. You choose what to share and who gets the link. We may turn off a link that breaks these terms.
• If you send us ideas or feedback, we may use them freely, without paying you or owing you anything.

6. What you may not do

• Break the law, or use BatchLab to harm others.
• Upload viruses or anything that attacks BatchLab or other people.
• Try to get into another business's data, or test our security without our written OK.
• Copy, scrape or reverse engineer BatchLab, use it to build a competing product, or resell access to it.
• Upload photos or files you do not have the right to use.
• Overload the service, or work around limits we set, such as plan limits or rate limits.
• Send spam, or emails that break anti-spam laws such as CAN-SPAM.
• Share anything through a link that is illegal, misleading, or that you do not have the right to share.
• Use the AI features to make illegal or harmful content, or try to make them ignore their rules.

If you break these rules, we may warn you, remove content, turn off share links, or suspend or close the account. We will tell you why when we can. To report abuse, email support@getbatchlab.com. For copyright complaints, see section 17.

7. AI features

• BatchLab's AI features are optional: invoice reading, Ask your data, and the shop email drafter. When you use one, the details it needs go to Anthropic, our AI provider. See the Privacy Policy and the Subprocessors page.
• AI results can be wrong. An invoice can be read wrong, an answer can be off, and a draft can say something you did not mean. Always check an AI result before you save it, rely on it, or send it. You are responsible for what you save and send.
• Emails made with the shop email drafter are your emails. You send them yourself. You must follow the laws for business email, such as CAN-SPAM: be truthful, keep the address and opt-out line BatchLab adds, and honor opt-outs.
• Each plan has a monthly limit for each AI feature. We may pause AI features for a time, for example if our provider is down or to keep costs in check. The rest of BatchLab keeps working.

8. Not advice

• BatchLab's cost, margin, and pricing numbers are tools. They are not accounting, tax, or legal advice. Check important numbers with a professional.
• Candle safety, labeling, and testing are your job. That includes burn tests, warnings, ingredient rules, and the laws for selling your products. BatchLab helps you keep records, and its numbers use what you enter. It does not make your products safe or legal.
• Strategy packs, templates, AI drafts and other ideas in BatchLab are suggestions. We do not promise any sales or results.

9. The service and our content

• We work hard to keep BatchLab running. We do not promise it will always be available or error free.
• We may change, add, or remove features. We will give notice of big changes when we can.
• We back up our systems every day and keep backups for 30 days. That is for our recovery. Please keep your own exports as well.
• BatchLab, its software, design, templates, strategy packs and other content we make belong to us or our licensors. While your account is in good standing, you may use them for your own business. You may not resell or republish them as they are. Labels, posts, emails and line sheets you make with our templates are yours to use for your business.
• BatchLab works with other companies' services, such as Stripe. Their own terms apply to those services, and we are not responsible for them.
• If we ever stop offering BatchLab, we will email you at least 30 days first so you can export your data, and refund any prepaid time you did not use.

10. Ending the deal

• You can cancel the plan or delete your account at any time.
• We may suspend or close an account for breaking these terms, for fraud or abuse, for non-payment, or if the law requires it. We will tell you why when we can. If we close an account for fraud, abuse or illegal content, we owe no refund, and we may delete its data after giving you 30 days to export it, unless the law or someone's safety stops us.
• When an account ends, it becomes read-only and Export stays available. We keep the data until you delete the account, as the Privacy Policy says.
• When the deal ends, sections 8, 11, 12, 13, 14 and 16 still apply, and so do your duties for your data in section 5 and any amount you owe.

11. No warranty

In plain words: we work hard on BatchLab, but you use it at your own risk.

BATCHLAB IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MOST THE LAW ALLOWS, WE MAKE NO PROMISES OR WARRANTIES ABOUT IT, WHETHER SPOKEN, WRITTEN OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. WE DO NOT PROMISE THAT BATCHLAB WILL ALWAYS BE AVAILABLE, BE FREE OF ERRORS, OR NEVER LOSE DATA, OR THAT ITS NUMBERS, AI RESULTS OR CONTENT WILL BE CORRECT.

12. Limit on what we owe

• TO THE MOST THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, SALES, DATA OR GOODWILL, EVEN IF WE WERE TOLD THEY COULD HAPPEN.
• TO THE MOST THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO BATCHLAB OR THESE TERMS IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT LED TO THE CLAIM, OR (B) 100 DOLLARS.
• We are not liable for any injury, illness, fire, property damage, recall or other loss caused by products you make or sell, even if you used BatchLab's records, recipes, numbers, packs or AI results for them.
• These limits apply to every kind of claim, including contract, warranty, negligence and other torts. They do not limit what you owe us for your plan, or your duty in section 13.
• Some states do not allow some of these limits. Where that is so, they apply as far as the law allows. Nothing in these terms limits liability that the law says cannot be limited, such as for fraud.

13. If someone makes a claim because of you

You will defend us, and cover (indemnify) us and our owners and staff for, any claim, loss, fine or cost, including reasonable lawyer fees, that a third party or a government brings because of: the data and content you put in BatchLab or share from it; the products you make or sell; the emails you send; your breaking these terms; or your breaking a law or someone else's rights. We will tell you about the claim. You may run the defense, but you need our written OK to settle in a way that blames us or costs us anything. We may join with our own lawyer, at our cost.

14. Florida law and disputes

• Florida law governs these terms and any dispute about BatchLab, without regard to conflict-of-law rules.
• If we have a problem, please email us first at support@getbatchlab.com. Say what the problem is and what you want. We will both try in good faith to settle it within 30 days before going to court.
• If we cannot settle it, the dispute goes only to the state courts in Manatee County, Florida, or the federal court for the Middle District of Florida. You and we agree to those courts. Either of us may use small claims court in Manatee County for a claim that fits there. There is no arbitration.
• YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL. TO THE MOST THE LAW ALLOWS, CLAIMS MAY BE BROUGHT ONLY BY YOU OR US AS INDIVIDUALS, NOT AS A PLAINTIFF OR MEMBER IN A CLASS, GROUP OR REPRESENTATIVE ACTION.

15. Changes to these terms

We may update these terms. We will change the date at the top, and email the account owner at least 30 days before an important change starts. Small changes, such as clearer wording or terms for a new feature, start when we post them. If you keep using BatchLab after a change starts, the new terms apply. If you do not agree, cancel and stop using BatchLab before then. A change does not apply to a dispute we already knew about before it started.

16. Other things

• These terms, the Privacy Policy, and the Refunds page are the whole deal between us. If they conflict, these terms win, except that the Privacy Policy wins on how we handle personal data.
• If a part of these terms is not enforceable, the rest still applies.
• If we do not enforce a right right away, we have not given it up.
• You cannot hand your account to someone else without our OK. If we sell or merge the company, we may hand these terms to the new owner.
• We give notices by email to the account owner or inside BatchLab. You agree that notices, receipts and agreements sent by email or online count as "in writing". Send notices to us at the email or address in section 18.
• We are not responsible for delays or failures caused by things outside our reasonable control, such as outages at our providers, internet failures, attacks, storms, or government action.
• You and we are independent. These terms do not make either of us the other's partner, employee or agent. No one else has rights under these terms.
• Your deal is with BatchLab LLC only. Ark & Dove Candle Co., named in our logo, is a separate company and has no duties to you under these terms.

17. Copyright complaints

We respect copyright and follow the US Digital Millennium Copyright Act (DMCA). If you think something on BatchLab, such as a shared picture or line sheet, uses your work without permission, send a notice to our designated copyright agent: Copyright Agent, BatchLab LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, 941-444-9927, support@getbatchlab.com (subject: "Copyright notice").

Your notice must include:

1. Your physical or electronic signature.
2. The work you say was copied.
3. The material on BatchLab you want removed, with its web address, so we can find it.
4. Your name, address, phone number and email.
5. A statement that you believe in good faith the use is not allowed by the owner, its agent, or the law.
6. A statement that your notice is accurate and, under penalty of perjury, that you are the owner or allowed to act for the owner.

When we get a valid notice, we remove or turn off the material and tell the person who shared it. If they think it was removed by mistake, they can send us a counter-notice with: their signature; the material removed and where it was; a statement under penalty of perjury that they believe in good faith it was removed by mistake or misidentification; their name, address and phone number; and their consent to the federal court for the district of their address and to accept service from the person who sent the notice. We may put the material back 10 to 14 business days after a valid counter-notice, unless the sender tells us they have gone to court.

We close the accounts of people who infringe copyright again and again. A false notice or counter-notice can make the sender liable for damages.

18. Contact

BatchLab LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, support@getbatchlab.com.